Warranty Return/Exchange Program

For Items Within 30 Days of Purchase

Your item can be refunded, returned or replaced by your retailer including Amazon. We recommend reaching out to your store, retailer, retail location or Amazon where the item was purchased from with a copy of your RECEIPT or PROOF OF PURCHASE and ORDER NUMBER.

Items that were delivered broken, shipped partially or damaged may be eligible for a full return or exchange within 30 days of purchase.

For Orders Over 30 Days and Within 1 Year of Purchase

We recommend to keep your RECEIPT and PROOF OF PURCHASE with Order # available, as your item may be approved for our 1-YEAR LIMITED WARRANTY Program (see details below).

Please note that we DO NOT offer customer refunds.

For Betty Crocker Products

All Betty Crocker Products Must Be Handled Through Our Betty Crocker Customer Service Center. Please Call The Number Listed Below:

Betty Crocker: (877) 244 - 1110

For GOT MILK? or NAKNAK Snack & Candy Products

Regarding GOT MILK? or NAKNAK snack and candy products that were delivered as expired or with crushed packaging:

If your retailer refuses to ship fresh and undamaged goods, feel free to contact EQUITY BRANDS Customer Service for a replacement item.

Contact Us via our EQUITY BRANDS Toll-Free number or simply select SUBMIT TICKET on this website to contact a representative directly.

Please provide your information including phone number, part or model # and order #, along with a copy of your receipt or Proof of Purchase when submitting a ticket.

1-YEAR LIMITED WARRANTY

WARNING! Warranty returns and exchanges are on a case-by-case basis and are subject to approval. Please submit your information and detailed issues with the product to our Customer Service team via Toll-Free # or the SUBMIT TICKET button on the top of our webpage.

ATTENTION! Customers MUST Include! Name, Phone #, E-Mail address, Shipping Address, Order # and Model # along with a copy of their Proof Of Purchase when submitting tickets for a Warranty Claim.

ATTENTION! The Claims Processes Detailed Below Must Be Followed IF and WHEN APPROVED for your Warranty Claim. Any items that were shipped and sent to our Corporate Office or Warehouses MUST BE APPROVED for Warranty Return or Exchange. Any items received that were not Approved, will NOT be shipped back to the sender and are deemed FORFEIT by the shipper!

Warranty Claims For Orders Less Than $100

For most orders less than $100, the customer must provide the following when APPROVED for a Warranty Claim/Exchange.

Customer must cut the power cord OFF of the unit
A Photo of the Cut Power Cord and the Unit Without the Cord Attached must be provided (Can be the same photo or separate photos).
A Photo of the Serial Label on the Unit (usually located on the back of the unit).

Warranty Claims For Orders Over $100

ATTENTION! Depending on the type of product; returns and exchanges will be handled differently. Please make sure to follow the correct instructions once APPROVED for a Warranty Exchange.

ATTENTION! If your product is NOT listed in the list below, please make sure to follow the instructions provided by the Customer Service representative handling your claim.

For the following products:

BLACK+DECKER LAUNDRY MACHINES, HEATERS, FANS, WINDOW AIR CONDITIONERS & MINI FRIDGES

COBY BUG ZAPPERS

COMMERCIAL CHEF MICROWAVES, AIR FRYERS, PIZZA MAKER, FOOD DEHYDRATOR

COMMERCIAL COOL FRIDGES, FREEZERS & WINDOW AIR CONDITIONERS

For most orders more than $100, the customer must provide the following when APPROVED for a Warranty Claim/Exchange.

Customer must cut the power cord OFF of the unit.
Customer must carefully peel off the Serial Label off the unit (usually located on the back of the unit).
Serial Label and Power Cord will need to be mailed to the New York Office when Approved for the Warranty Exchange.

Mailing address will be provided by Customer Service Representative once Claim has been Approved.

For the following products:

BLACK+DECKER PORTABLE AIR CONDITIONERS & DEHUMIDIFIERS

COMMERCIAL COOL PORTABLE AIR CONDITIONERS

When APPROVED for a Warranty Claim/Exchange:

A UPS Return Shipping Label will be E-mailed to the customer.
Customer is required to box the unit and use the UPS label to ship the package for the return/exchange.
If a UPS pickup is needed from the customer's location, a representative will be able to assist in setting up a pickup with UPS.
Once the unit has been received by the warehouse, a replacement unit will be sent out to the customer for delivery.

NOTE: It may take 2-3 weeks for the unit to be returned to the warehouse.
ATTENTION!: Once the item has been returned, an additional 2-3 day processing period is required before a new unit can be sent.
ATTENTION!: An additional 2-3 day waiting period is normally required for the 3rd Party Carrier to schedule a pickup time and process the shipping label.
NOTE: Once the item has been returned, it may take a period o f 4-5 weeks before a new item will be delivered to the customer.

A tracking # will be provided to the customer's e-mail address when the new item is being processed for delivery.